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Introduction:
Instant Messenger, IM is a software utility that allows users connected to the Internet or a corporate network to send text messages and files between other IM users in real time.

Instant messaging offers real-time communication and allows easy collaboration format. In contrast to e-mail, a user knows whether the other users of the IM are available or not. Instant messaging differs from ordinary e-mail in the immediacy of the message exchange and also makes
a continued exchange simpler than sending e-mail back and forth. Most IM systems allow the user to set his/her status for example an online status or away status so other users are notified when the user is available, busy, or away from the computer. In IM system people are not forced to reply immediately to incoming messages. Some IM systems allow the sending of messages to people not currently logged on (offline messages), thus removing much of the difference between IM and email. Instant messaging allows immediate communication between a number of users simultaneously, by transmitting information quickly and efficiently, featuring immediate receipt of acknowledgment or reply. It is possible to save a conversation for later reference. Instant messages are typically logged in a local message history.
For IM to work both users must be online at the same time and the intended recipient must be willing to accept instant messages, as it is possible to configure the IM client to reject chat sessions. An attempt to send an IM to someone who is not online, or who is not willing to accept instant messages, will result in notification that the transmission cannot be completed. If the online software is set to accept instant messages,
it alerts the recipient with a distinctive sound, a window that indicates that an IM has arrived and allowing the recipient to accept or reject it, or a window containing the incoming message.

Advantages:
IM can tell when you are connected to the IM system and can notify other users that you are at your computer.
Able to communicate with users all over the globe.
Easy to use.
Real Time – Fast – Instant Response.
Contact List enables to view availability of users.
Only authorized users have access.
It is cheaper than telephone calls hence it saves money.
Transfer files.
Voice chatting

Need of Instant Messenger Service:
Having control over communications is an opportunity to improve the development of any Organization. Due to the enormous growth that Instant Messaging is undergoing, Organizations are facing serious threats when it comes to risks found on main public IM networks such as MSN Messenger, AIM/ICQ, Yahoo Messenger, and Google Talk. Therefore, real-time communication provided by an Internal Instant Messaging System became an essential necessity for an Organization. It is necessary for the employees to communicate in real-time with each other without any risk. Also having a private Instant Messaging service helps to reduce phone bills as employees can talk to each other using the Instant Messenger system. A private IM solution would also help keep all employees in check as they are not able to talk with friends or relatives all the time, distracting them from their work.

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